Refund policy

Refund and Return Policy

As your Tea Guy I strive to provide you with high-quality teas and teawares and an exceptional tea journey experience. Please read our return policy carefully to ensure a smooth process in case you encounter any issues with your purchase.

 

  1. Returns of Items in Good Condition:

We do not accept returns of items that are in good condition. Our return policy applies only to products with manufacturer defects. If your item was damaged in shipping please refer to our Shipping Policy.

Please Note: We cannot accept returns of tea in any state as they are considered a "food item".

 2. Minor Manufacturer Defects:

If you discover a minor manufacturer defect (glaze imperfections, package misprint, etc) in your purchased item we may issue store gift cards at our discretion as compensation for the issue. 

 In the event of a major manufacturer defect (chips, cracks, open tea packages) we will replace the item(s) at our expense. We may request the defective item to be shipped back to us, but the return shipping cost will be covered by Chaliland.

 To initiate the process, please email our team at Chaliland@chaliland.com with pictures clearly showcasing the issue.

 

 3. Conditions for Refunds or Returns:

Full Refunds will include any payment collected by Chaliland (order amount, shipping, tax.) Any monetary amount collected by outside entities (customs tax, import fees, etc.) are not included.

Items in good condition (the condition stated in the item description) are not eligible for returns.

Products damaged due to customer misuse or improper care are not eligible for returns.

Returns must be initiated within 30 days of receiving the product.

 

4. Returned Packages

If the shipment is returned to sender and we are able to confirm the items are undamaged, we are happy to re-send the items to you for just the cost of shipping. If you would prefer the shipment to be refunded we can refund the order amount minus the cost of shipping.

 

 Please feel free to reach out to our dedicated support team at Chaliland@chaliland.com with any questions or concerns regarding your purchase. We appreciate your patience and support!

 

Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date information.